Privacy & Policy

Privacy & Data Policy

This policy sets out how we store and use your personal information.

Melhor Creations collects several different types of information to provide and improve our service. We may also provide users that have clearly consented to this with personalised content through email marketing or the website itself. Please see below the ways in which we may collect and use your data.

 

  1. About us

Melhor Creations is an e-commerce business based in the United Kingdom.

 

  1. Types of Data We Collect.

We may collect, store and use the following kinds of data. Please see below for more information about the type of data we may collect and when this is done.

  1. Personal Data

While using our website for registering a customer account or placing an order, we may ask you to provide us with some personal information that can be used to contact or identify you to provide goods or services. We pass the relevant data to our couriers for delivery of your order. Personal Data may include, but is not limited to:

Email address

First and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Payment information entered by you while placing an order is processed securely by trusted third party payment gateways who comply with current data protection laws. Payment data like card details etc are not stored by us and not accessible to us at any time.

Cookies and Usage Data

  1. Usage Data

We may also collect some details about website usage to provide and improve our service. This Usage Data may include information about computer's IP address, browser type, browser version, geographical location, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

 

 

Cookies

Cookies are small text files sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the website or a third-party to recognize you as a visitor and make your next visit to the website easier and more useful for you.

We may use persistent or session cookies. Persistent cookies remain on your computer or device when you go offline, while session cookies are deleted as soon as web browser is closed.

Cookies are used for following purposes.

  • To improve the performance of our websites.
  • For marketing purposes.
  • To measure performance of our online advertising and marketing communications.
  • To collect information about how you and other people use our website and personalise website contents for you.

 

You have the choice to accept or refuse cookies, and it can be configured through your web browser’s settings. However, if you choose to block cookies it can have a negative impact on the usability of the website.

 

  1. How do we used your data?

We may use your information to

  1. Process and deliver your orders and contact you for any issues with your order or delivery.
  2. Improvement of our website through anonymous analysis of user behaviours.
  3. To provide personalised website contents.
  4. Seek reviews or feedback on our products and services. This may be through trusted third-party websites or applications.
  5. Send targeted marketing emails if you have provided consent to do this.
  6. To allow you to participate in competitions or other interactive services if you choose to do so.
  7. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
  8. To notify you about any changes to our service
  9. Service Providers

We may hire third party service providers or companies to provide the service on our behalf or help us analyse the performance of our website. These third parties have access to only required personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may also use Google services like Google analytics and Google Adsense through the use of cookies. This information is anonymous and is only used for improvement of our services and analysis.

  1. Protection of your personal information

It is important to us that your personal information is secure. All transactions are processed by secure payment gateways. Secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. We would never ask you to send your credit card information via email.

It is your responsibility to create strong password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. Please do not share a password with anyone.

Any sensitive information is encrypted, however any information sent over the internet can be compromised and when you submit information to us you do at your own risk.

  1. Disclosure of Data

Protecting your privacy is very important to us and we take it seriously. We will not sell, barter, give away or rent your personal information to any third party other than that mentioned elsewhere in this document which are necessary for provision of goods or services. Only other times we may disclose your personal information to third parties are:

  • To the extent that we are required to do so by law or in connection with any legal proceedings or potential legal proceedings. This includes exchange of information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • To prevent or investigate possible wrongdoing in connection with the service.
  • In the event of buying or selling of any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  1. Your Rights

You have the right to ask us

  • To access a copy of the personal information we hold about you
  • To modify any personal information we hold about you
  • To restrict our use of your personal information or withdraw consent you have given us to receive personalised services, email marketing, or to the data policy as a whole.
  • To delete any data we hold about you or to request that your data is not collected. Please note that without required data like name, address, email address or phone number we will not be able to process or deliver any orders.

You can exercise your rights by contacting us on (Contact us Form).

Our website may contain links to and from the websites of our partner networks, advertisers and affiliates. If you click on a third party link, you will be directed to that third party's site. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We strongly advise you to review the Privacy Policy of every site you visit.

 

  1. Changes to Privacy Policy

We may update this privacy policy from time-to-time by posting updated version on this page, we may also notify you of any change by email. You are advised to check this page periodically to ensure you are happy with any changes. Changes are effective from the date when they are posted on this page.

 

  1. Contact Us

If you have any questions or comments regarding this privacy policy, you can contact us at info@melhorcreations.co.uk or 01698749398.

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